YouTube brings back more human moderators after AI systems over-censor

Illustration by Alex Castro / The Verge

YouTube says it’s bringing back human moderators who were “put offline” during the pandemic after the company’s AI filters failed to match their accuracy.

Back in March, YouTube said it would rely more on machine learning systems to flag and remove content that violated its policies on things like hate speech and misinformation. But YouTube told the Financial Times this week that the greater use of AI moderation had led to a significant increase in video removals and incorrect takedowns.

Around 11 million videos were removed from YouTube between April and June, says the FT, or about double the usual rate. Around 320,000 of these takedowns were appealed, and half of the appealed videos were reinstated. Again, the FT says that’s roughly...

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