Twitter’s audio tweets revealed an accessibility miss, and now the company wants to fix it

Illustration by Alex Castro / The Verge

Twitter doesn’t have a team dedicated to accessibility, instead relying on employees who volunteer their time above and beyond their usual duties, and the company may have already realized that’s a mistake — after taking flak for the lack of captions in Twitter’s brand-new audio tweet feature, the company tells The Verge that it’s exploring how to build a “more dedicated group” to focus on accessibility problems.

The lack of a dedicated team was revealed by Twitter software engineer Andrew Hayward, following complaints from accessibility advocates. He later clarified that the group wasn’t unpaid, but were regular Twitter employees who dedicated some of their time to accessibility issues.

Just to clarify, given that this seems to have...

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