Photo by Sean O’Kane / The Verge
Waymo is operating its self-driving ride-hailing service in two cities: Phoenix, with some paying customers and some riding for free, and San Francisco and the surrounding towns, with just employees as passengers. A majority of riders leave positive feedback about their experiences riding in Waymo’s robot taxis, but there are still some notable complaints, according to internal data reviewed by The Information.
The Information reviewed feedback on 10,500 trips that took place in July and August. Those comments are left by anonymous passengers through Waymo’s mobile app. Most of the rides — 6,100 — took place in the suburbs of Phoenix, with the rest occurring in the Bay Area. Of those 10,500 trips, 70 percent received the highest rating...
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Waymo’s robot taxi service is improving, but riders still have complaints
![Waymo’s robot taxi service is improving, but riders still have complaints]()
Reviewed by Benny
on
August 26, 2019
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